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1st & 2nd Line IT Support

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The Opportunity

Major Players are looking for a competent and enthusiastic 1st & 2nd line support engineer to provide fast and effective technical assistance at the client and server level. You will be reporting into and working closely with the Operations Director providing fault summaries and recommendations. Although you will have the full support of the OD, we are looking for someone who has confidence in their own decision making and the ability to work independently with clients and stakeholders. This role offers a salary of £25,000 - £30,000 depending on experience.

The Day To Day

  • Serve as first point of contact for technical assistance with PC’s (software & hardware), phones, printers and general office environment
  • Perform trouble shooting through diagnostic techniques and pertinent questions
  • Liaise with and manage 3rd party suppliers
  • Maintain up to date inventory of all equipment
  • Proactively monitor server farm and maintain as necessary
  • Proactively monitor client machines and maintain
  •  Produce monthly reports on fault activity
  • Proactively speak to end users with view to build an understanding of issues and offer system/software configuration to improve operational experience
  • Set up and maintain new users / retire old users
  • Look at all IT process with view to always improving
  • Network patching and maintaining clean server room
  • Office cabling / maintaining clean cabling within office
  • Keep abreast of all new technology with view to introduce to MPL
  • Monitor and manage off-site backups
  • General support to office

Systems used

VMWare – Windows os Server and Client – Active directory – Exchange – Cloudcall – RDB – Tempest – Exchequer – SQL – Office – Mimecast – Xink


  • A minimum of 18 months experience in 1st or 2nd line support
  • Keen interest in computing
  • Attention to detail
  • Work well under pressure
  • Self-motivated
  • Organised
  • Analytical thinker
  • Strong communicator
  • Patient

The Perks

A competitive starting salary and a flexible benefits package.

We also offer:

  • A collaborative and supportive company culture
  • Ongoing training and mentoring throughout your career
  • Unlimited holiday
  • Regular sports, social and charity events and off-the-cuff post-work drinks
  • Breakfast and fresh fruit everyday
  •  Free drinks at our office bar The Major, on Fridays
  • Office dog – seriously… George is the best

Or, know someone who would be a perfect fit? Let them know!

Covent Garden

Major Players
WC2H 9AJ London Directions

Major Benefits

We offer a range of incentives and benefits to everyone who works at Major Players. It’s our way of saying thank you for doing such a great job!

Holiday Allowance
• Your holiday allowance is unlimited

Social and Wellbeing
• Breakfast and fresh fruit everyday
• Free drinks at our office bar on Friday's
• Opportunity to attend and take part in our many industry events over the year; including The Majors
• Regular social and sport events including; Christmas and Summer parties, quiz night, wellbeing week, sports day and team nights out
• Employee Assistance Programme (EAP)
• Local Corporate Discounts
• Structured Training Programme
• Enhanced Parental Leave

Good work doesn’t go unnoticed here! Each year, our Major Players have the opportunity to earn a spot on our High Performers Trip abroad. We also reward a £250 voucher if you are voted Major Player of the month.

Workplace & Culture

Our diverse and collaborative team is what makes Major Players and drives our internal culture.

People come first here. The office is a place where team work is celebrated, innovation and creativity encouraged and hard work is always recognised.

Every team member has a genuine passion for their market and, as a result, the best service is given to our clients and candidates.

Our recent awards are testament to this. In 2018 we won Best Pay and Benefits Strategy and Best Contractor Care at the Recruiter Investing in Talent Awards and Best Recruitment Agency at the Drum Agency Business Awards.

Already working at Major Players?

Let’s recruit together and find your next colleague.


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